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Broadcast Email (Bemail) Rules and Regulations

Bemails reach approximately 500 active Victoria REALTORS®. We maintain an up-to-date, opt-in list to ensure your information reaches interested real estate professionals. For more details, please review our Bemail Privacy Policy.

Eligibility

Bemails are reserved for active VREB or VIREB agents with listings or development projects in the Greater Victoria Area. Exceptions may be made for information sessions or future development announcements, provided an active agent represents the Bemail.

Delivery Schedule and Deadlines

Bemails are distributed Monday through Friday, 9:00 AM to 5:00 PM (excluding holidays).

  • Daily Limits: To prevent inbox fatigue, we limit the number of Bemails sent per day.
  • Priority: Priority is given to same-day Open House announcements. Otherwise, Bemails are sent in the order they are approved.
  • Approval Cutoff: Proofs must be approved by 1:00 PM on your scheduled delivery date.
  • Late Approval: If approved after 1:00 PM, your Bemail will be moved to the next available time slot.
  • Missed Approval: If we receive no approval or cancellation, the Bemail will be discarded and the full price will be charged.

Rescheduling Policies

You may request to reschedule a Bemail prior to 1:00 PM on its scheduled delivery date, provided there is availability on the new date. Each Bemail may only be moved once.

  • Future Dates: You may move a Bemail up to two weeks into the future at no additional charge.
  • Moving to an Earlier Date: Requests to move a Bemail to an earlier date (e.g., from Thursday to Tuesday) will incur a double charge.
  • Weekends: Bemails cannot be scheduled for or moved to weekends.

Content and Proofreading

Upon receiving your proof, you are responsible for checking all details. Once approved, formatting and spelling errors are the responsibility of the sender.

  • Accuracy: Please double-check links, virtual tours, and contact information.
  • Copywriting: There is no strict word count, though we recommend professional, well-worded paragraphs over abbreviated "classified" styles for better engagement. We reserve the right to limit word counts in extreme cases.
  • Multiple Listings: Multiple listings may only be combined if they are sequential, share a layout, and are presented as a single package (e.g., units in one complex). Additional hourly fees may apply for custom formatting.

Repeat Sendings

You may request a second Bemail for the same listing only if there has been a significant change, such as a price reduction or a new open house date. To resend, you must submit a new order form to ensure accurate record-keeping and billing.

Design and Layout

Our templates are designed by professional developers to ensure high deliverability and optimized mobile viewing.

  • Branding: If you have a Radar Hill website, we will use your existing site colors and header. Otherwise, we use a generic template based on your agency's branding.
  • Custom Banners: You may provide a custom banner (600px wide by 200px high). It must clearly include the REALTOR's® name, agency, and email address.
  • PDF Submissions: If you prefer to use a pre-designed flyer, you may upload a PDF. Our team will convert it into a 600px wide image format.
  • Custom Design: Requests for custom design work are subject to an additional hourly fee.

Cancellations

Once a proof has been created, a cancellation fee of $34.95 applies to all orders, regardless of the reason for cancellation. This covers the administrative and design work already completed.