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Website Design & Marketing

Frequently Asked Questions

Some of our Frequently Asked Questions. If you don't see the answer to your query, send us an email at info@radarhill.com.

Can you rescue my website?

Yes! We have rescued hundreds of websites over the years. Sometimes people will lose access to their domain name, other times, a web developer will disappear from the picture and leave a website unsupported. We have innovative ways to deal with any situation and get you back in control of your online presence.

Can you rescue my domain?

In most instances, yes. We use a variety of techniques to gain control of domain names that have been mismanaged or hijacked. When we do get control of a domain, we ensure it is properly registered as your property.

What is the best way to get placement on Google?

It truly varies with every industry. We pride ourselves on finding the most effective way to increase your page rank. We believe in differentiating you from your competition and “finding another way” so that the cost of direct competition is reduced.

Can you help me with my WordPress site?

Yes, we regularly rescue WorkPress websites and do complete audits to update security, backups and plugins.

How much does a website cost?

Excellent question! It truly varies depending on the size and scope of your business online. Branding, E-commerce, professional writing and photography can cause the prices to vary widely. We always ask a few questions to help figure this out for you!

How do you identify email spam?

There are a few hints that a message is bogus. There is usually some attractive offer: “be #1 at Google”, “make $4600 per day from home”, “Lose weight quickly”. Alternatively, there may be some fear tactics: “your computer may be infected” or “your website is losing you business”. Quite often spam messages rarely include a phone number or legitimate company address and depend on baiting you into clicking on a link or attachment.

How do I make changes to my website content?

We build every website with a Content Management System.  This is accessible 24 hours a day, changes are immediately viewable and there are no extra charges for content changes made with the CMS. All clients of Radar Hill receive a tutorial on using their CMS as well as supporting instruction videos on making changes.

How do I refresh my page to see the latest version of my website when I am editing?

A regular refresh can be accomplished by hitting the “F5” function button on your keyboard. A “hard” refresh is done with the Ctrl button and the F5 keys depressed. Our CMS system is built with a “Clear the cache” tool that can be accessed in your admin area. Try these tools and get in contact if you are having issues.

I’m having serious computer problems, can you recommend somebody to help me?

We have an extensive network of technical support companies and individuals, we can refer you to someone who can address you particular needs.

How do I make changes to my website content?

We build every website with a Content Management System.  This is accessible 24 hours a day, changes are immediately viewable and there are no extra charges for content changes made with the CMS. All clients of Radar Hill receive a tutorial on using their CMS as well as supporting instructional videos on making changes.

What is my user name and password?

If you can't remember your username and password, please contact our office, and we'll reset the username and password for you. For security, we do not store these passwords nor send them out via email.

Can you set up my email for me?

We have an extensive network of technical support companies and individuals, we can refer you to someone who can address you particular needs.

Can you help me understand Google Analytics?

There is a wealth of actionable information within Google Analytics, we know how to search through to find out where and how your website can be improved. We also have the experience to know how your website compares to others for key metrics.

Let us guide you on your next web project Contact Us