The Project
Budget Pharmacy, a trusted healthcare provider in Duncan, BC, needed a cure for their outdated online presence. Their previous website was clunky, outdated, and failed to reflect the pharmacy's commitment to personal, community-based care. Radar Hill partnered with owner Justin Pagan to develop a user-friendly, mobile-responsive website that prioritized functionality, particularly around prescription refills and core services, while adding a healthy dose of personal care. The goal was to better serve existing patients and attract new ones by creating a modern digital platform grounded in clarity, trust, and ease of use.
Happy Clients
Owner Justin Pagan and staff at Budget Pharmacy
Services Utilized
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Strategic Discovery & Planning: Initial consultations helped define core website objectives: improving the refill process, simplifying forms, and clearly outlining services.
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Custom Web Design & Development: A clean, responsive site was built to prioritize patient convenience while staying visually aligned with Budget Pharmacy’s identity.
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Online Prescription Refill System: A streamlined refill form was implemented, focusing on essential information to increase completion rates.
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Professional Photography: Authentic, in-situ team photos were used to create a sense of warmth and trust for site visitors.
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Content Development: Concise, benefit-driven copy was written to highlight the pharmacy’s services and reinforce its community-oriented approach.
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Domain & Technical Setup: Radar Hill handled all back-end setup, including hosting, domain management, and testing to ensure full functionality at launch.
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Client Collaboration: Regular feedback loops and open communication with Justin ensured the project remained aligned with his vision and business goals.
Results
Budget Pharmacy’s new website launched successfully, replacing an ineffective digital presence with a polished, intuitive platform. The streamlined refill process has improved convenience for existing patients, while the fresh content and approachable design make the site more attractive to new visitors. By showcasing the team and emphasizing service transparency, the site now reflects the values and professionalism that define Budget Pharmacy. The digital foundation is also set for future enhancements, giving the business room to grow its online offerings. Initial feedback from the community has been overwhelmingly positive.
Working with Dan and the team at Radar Hill has been a really positive experience for Budget Pharmacy. We knew our old website wasn't serving our community well, especially when it came to something as important as prescription refills. From our initial conversations, they immediately understood our priorities – making the refill process easy for our patients and showcasing the friendly, reliable service we pride ourselves on here in Duncan. They took the time to understand our needs, even down to the details of keeping the online forms simple and focusing on what matters most to our patients. There were a couple of minor technical bumps along the way with the website setup, particularly with the prescription forms, but Dan was always quick to communicate and kept me in the loop as they worked through everything. It was reassuring to know they were on top of it and determined to get it right. Now that our new website is live, it's a breath of fresh air. It truly reflects who we are at Budget Pharmacy and makes those essential online interactions much smoother for everyone. I appreciate Radar Hill's commitment to getting us a website that not only looks professional but also functions effectively for our patients. I'm confident this new digital presence will be a great asset to our pharmacy and the community we serve.
Justin Pagan